Last updated: September 2026

We are committed to protecting the privacy of everyone who visits our website or contacts us. This Privacy Policy explains what information we collect, how we use it, and the rights you have under UK data protection law.

If you have any questions or need further clarification, please contact us directly.

1. Information We Collect

We may collect personal information in the following situations:

Information you provide directly

Your name

Email address

Phone number

Address

Details relating to your enquiry or service request

Any information included in messages or attachments you send us

Website interaction

When you visit our website, certain technical data may be collected automatically, such as:

IP address

Browser type

Pages visited

Date and time of access

Referring website

This information helps us understand how visitors use our site and improve its performance.

Account or booking information

If you request a service, we may collect:

Contact details

Company information (if applicable)

Service‑related information needed to complete your request

2. How We Use Your Information

We use the information we collect to:

Provide and manage our services

Respond to enquiries and communicate with you

Prepare quotes, bookings, and invoices

Improve and personalise our website

Analyse website usage and performance

Send important updates or service‑related messages

Detect and prevent fraud or misuse

We do not sell your information or share it for marketing purposes.

3. Cookies

Our website may use cookies to improve functionality and user experience. Cookies help us understand how visitors use the site and allow certain features to work correctly. You can disable cookies through your browser settings at any time.

4. Log Files

Like most websites, we use log files to record basic visitor activity. This includes IP addresses, browser types, and pages visited. This information is used for analytics and website administration and is not linked to personally identifiable data.

5. Third‑Party Services

Some third‑party tools (such as hosting providers or analytics services) may collect data as part of their normal operation. These providers have their own privacy policies, and we recommend reviewing them if you want more detail.

Balance Mechanical does not control third‑party cookies or tracking technologies.

6. Your Data Protection Rights (UK GDPR)

You have the following rights regarding your personal data:

Right of access – request a copy of the information we hold about you

Right to rectification – ask us to correct inaccurate or incomplete data

Right to erasure – request deletion of your data in certain circumstances

Right to restrict processing – ask us to limit how your data is used

Right to object – object to certain types of processing

Right to data portability – request your data in a transferable format

If you wish to exercise any of these rights, please contact us. We will respond within one month.

7. Contact Us

If you have questions about this Privacy Policy or how we handle your data, you can contact us at:

Balance Mechanical Website: gavinmechanicalservices.co.uk Email: info@gavinms.co.uk Phone: